Understand how your system will respond to an incident, or learn from an incident and prevent it happening again.
- Prepare for upsets by and speaking to the people involved at every step, and assessing the full system for uncertainties
- Ensure that, in the event that something does go wrong, there are controls in place to prevent the event, mitigate the consequence and keep your team on task
- Don’t guess - really get to the root of what went wrong, with root cause analysis and engaged discussion with all stakeholders
- Manage improvements that help improve safety for your team, facility and the wider community